Frequently Asked Questions
You enjoy6 MONTHS from the date of enrollment. Because the courses are completely self-paced, your educators can fit their professional development around floor shifts, programming time, or personal schedules.
Yes. We offer group discount packages tailored for Approved Providers and Center Directors who want to upskill their entire team together. Contact us directly with your team size to get a custom group quote.
How do I enroll a group of 5 or more educators? When you purchase the course for 5 or more students, you will gain instant access to the course content immediately after checkout.
How do my educators get their access? Following your purchase, you will be sent an onboarding form. Simply list the names and email addresses of the educators you wish to sign up. Once we receive your completed form, our team will manually set up their accounts and email each educator their unique login details.
š§ Note: Please ensure all educator email addresses are accurate on the onboarding form to prevent any delays in sending out their login credentials.
When should I use the "Pay Deposit" option? This option is designed for large groups booking over 10 students, or when your specific number of required enrollments isn't available as a standard option at checkout.
What happens after I pay the deposit?
Instant Access: You will gain immediate access to the course content right after completing checkout.
Enrollee Details: You will receive an automated email requesting the exact number of enrollees along with their names and contact details.
Invoicing & Setup: Once you provide that information, we will send you an invoice for the remaining balance and finish setting up the student accounts.
š Note: Student accounts for your educators will be finalized and login details sent out once the onboarding details are received.
Knowledge Quizzes: You must complete a knowledge quiz at the end of every module.
Module Assignments: An assignment for each module must be uploaded before you can progress.
ā ļø Important Progression Note: Both the quiz and the assignment for a given module must be successfully completed and submitted in order to unlock and move on to the next module.
Quizzes and Assignments: Because the course requires you to successfully complete and submit both the knowledge quiz and the assignment at the end of each module to unlock the next one, you cannot move forward if you fail a component.
Resubmission and Retakes: You will need to retake the quiz or revise and re-upload your assignment to meet the passing criteria. Once successfully completed, the next module will automatically unlock.
ā³ Remember: You have a total of 6 months from your enrollment date to complete all modules and assessments at your own pace.
Processing Time: Once you have successfully completed the knowledge quiz and submitted the assignment for the final module, your overall course completion will be reviewed.
Delivery: After verification, your official certificate will be generated and emailed directly to you.
š Tip: Make sure to double-check that your full name is spelled correctly in your account profile, as this is the name that will appear on your certificate.
Certificates issued in professional sectors like Early Childhood Education and Care (ECEC) carry an expiration date to guarantee ongoing safety, compliance, and high-quality care:
Regulatory & Compliance Changes: National quality frameworks, education standards, and Work Health and Safety (WHS) laws change frequently. An expiration date ensures your knowledge stays fully aligned with current legal frameworks.
Best Practice Updates: Industry standards and practices evolve alongside new research, technological advancements, and safer operational methods on the floor.
Skill Refresher: Regular renewal ensures critical skillsāsuch as managing safe systems of work, maintaining strict hygiene protocols, or responding to medical emergenciesāremain sharp, accurate, and top-of-mind.
š Renewal Note: Once your certificate expires, you will typically need to complete a brief refresher module or re-enroll in the latest version of the course to maintain a valid qualification status.
Significantly Shorter: The refresher course is designed to be much faster than the full course.
Pre-Quiz Assessment: It begins with a pre-quiz that tests your current knowledge.
Targeted Learning: You will only be required to complete the modules corresponding to the questions you answered incorrectly, allowing you to bypass what you already know.
ā±ļø Fast-Track Certification: This customized pathway ensures you refresh your compliance knowledge quickly without repeating familiar material.
1. Fundamentals & Compliance
An SSOW is a formal, step-by-step procedure that defines safe methods for carrying out specific tasks in the workplace. It systematically examines a task to identify potential hazards and outlines the exact control measures, tools, and training required to eliminate or minimize risks to educators, children, and visitors.
From a governance perspective, a Safe System of Work (SSOW) is not just an operational checklistāit is a critical pillar of your serviceās legal, regulatory, and ethical framework.
Here are the primary governance-focused reasons why an Approved Provider and Management team need to implement an SSOW:
1. Meeting Legal Obligations under WHS Legislation
Under Work Health and Safety (WHS) laws, Approved Providers hold the primary Duty of Care. You are legally required to ensure the health and safety of workers, children, and visitors "so far as is reasonably practicable."
The Governance Link: If a serious injury occurs on the floor, regulatory
bodies (like SafeWork) will audit your service. An SSOW acts as documentary evidence that you have systematically identified hazards, assessed risks, and implemented concrete control measures to eliminate or minimize them.
Mitigating Corporate & Personal Liability
In early childhood education and care, board members, directors, and management can be held personally liable for systemic safety failures.
The Governance Link: An SSOW clearly defines who is responsible for what step. By embedding these systems into daily operations, governance teams protect the service from crippling litigation, astronomical fines, and severe reputational damage that could lead to the suspension or cancellation of the service's provider approval.
A robust SSOW directly strengthens your QIP by demonstrating a proactive commitment to Quality Area 2 (Childrenās Health and Safety) and Quality Area 7 (Governance and Leadership). It provides clear, documented evidence to Authorized Officers during Assessment and Rating (A&R) that your service continuously reviews and minimizes operational risks.
While the Approved Provider and Nominated Supervisor hold ultimate legal responsibility for implementing the SSOW under WHS legislation, all educators and staff have a duty of care to follow the procedures, utilize the provided equipment correctly, and report any gaps or hazards immediately.
What specific tasks in an ECEC service require an SSOW? An SSOW should be developed for any high-risk or repetitive task on the floor. Common ECEC examples include:
Nappy changing and toileting procedures (biohazards and ergonomics).
Manual handling (lifting children safely, moving heavy outdoor equipment, cot setups).
Safe chemical storage and handling for sanitizing environments.
Administering medication and managing medical emergency responses.
Safe hot drink handling and kitchen exclusion zones.
A risk assessment identifies the hazards and rate of risk, while a policy states the centerās overall stance. An SSOW is the practical "how-to" guide the actual step-by-step safe sequence of actions an educator must follow to execute the task safely on the floor.
SSOW documentation should be reviewed at least annually as part of your regular compliance cycle. However, an immediate review is required if there is an incident or "near miss," if new equipment or chemicals are introduced, or if regulatory guidelines from ACECQA change.
All staff must receive a thorough induction on the center's specific SSOWs before performing relevant tasks. Regular refresher training, practical demonstrations (e.g., correct manual handling techniques), and ongoing supervision are required to ensure compliance is maintained.
We offer two flexible options for securing an onsite training session for your team:
Option 1: Book & Pay Full Amount ā Select this option at checkout to complete your booking and cover the entire training fee upfront.
Option 2: Pay Deposit Only ā Choose this option if you are booking a large group of over 10 students,
š What happens after paying a deposit?
We offer two flexible options for securing an onsite training session for your team:
Option 1: Book & Pay Full Amount ā Select this option at checkout to complete your booking and cover the entire training fee upfront.
Option 2: Pay Deposit Only ā Choose this option if you are booking a large group of over 10 students, or if the exact number of required enrollments isn't listed as a standard option at checkout.
What happens next?
Onboarding Questionnaire: After completing checkout (whether paying in full or placing a deposit), you will receive an email containing an onboarding questionnaire. This will request key details, including:
The list of names (for your official certificates).
Any dietary requirements (for provided lunch or dinner).
Your preferred dates for the onsite training.
Booking Confirmation: Once we receive your completed questionnaire, our team will call you directly to finalize and confirm your training date.
Final Invoicing (For Deposits): If you chose the deposit option, an invoice for the outstanding balance will be issued and sent to you once your training day is confirmed.
š Note: We recommend submitting your questionnaire as soon as possible so we can secure your preferred training date on our calendar.
Fully Catered Meals: We provide a selection of high-quality meals (lunch or dinner, depending on your scheduled training time) to keep your team energized and focused throughout the session.
Dietary Requirements Covered: We accommodate all dietary needs, including vegetarian, vegan, gluten-free, dairy-free, and specific food allergies.
š½ļø How to specify choices: You will be able to list all your team's specific dietary requirements and allergies in the onboarding questionnaire sent to you immediately after booking.
Supporting Local Businesses: We are always happy to look at and accommodate local business catering options near your center to support the community and fit your team's preferences.
Comprehensive Resources: We provide all the essential learning and operational documents required for the course.
Cleaning Management Workbook: You will receive a specialized workbook designed specifically to guide you through tracking, managing, and maintaining hygiene and compliance standards.
Wall Infographics: Visually engaging, quick-reference wall infographics are also provided to display on-floor, ensuring key safety and compliance steps are always visible to your team.
š¦ Note: All physical training materials, resources, and workbooks are fully supplied as part of your enrollment package.
What is included with the Cleaning Management Workbook? We supply 1 x printed workbook per room, providing your service with an immediate, tangible tool to track and manage hygiene practices on the floor.
What is the value of this workbook? Each workbook carries an added value of $180 per book, included completely free as part of your training package.
Every attendee will receive their printed certificate on the day of the training, immediately upon successful completion of the onsite session.
š Note: Please ensure all spelling and names are submitted accurately in your onboarding questionnaire so we can have your physical certificates correctly printed and ready for graduation day!
Still Have Questions?
Have a question about our online modules, onsite group bookings, or custom training packages? We are here to help! Whether you want to finalize an upcoming training day or discuss the best professional development pathway for your early childhood team, reach out to us and our support team will get back to you shortly
